NEW YORK (AP) — Amazon.com is apologizing for a data-center outage that brought down major websites including Foursquare and Reddit a week ago. It is offering affected Web services customers a 10-day credit.
The company isn’t disclosing how much the credit will cost it. Amazon Web Services accounts for only a few percent of Amazon’s total revenue, but the company has high hopes for the business. The service rents out computer time by the hour.
The outage was a major stumble for the service. Amazon is still restoring some of the computers brought down in the incident, which began eight days ago.
In a post-mortem report on Friday, Amazon said human error set off the outage. An automated error-recovery mechanism then went out of control, and many computers became “stuck” in recovery mode.
