Comcast Corp. is rolling out a new service today for customers who are baffled, frustrated or simply impatient about getting their digital devices working.
Xfinity Signature Support offers 24-hour maintenance and troubleshooting service to Comcast customers for a variety of technical support and equipment protection services for home electronics, including computers, gaming consoles, iPad-type devices and smartphones. The services can be purchased with monthly fees or on a one-time basis.
Monthly fees are $19.95 for full support services for home electronics, $5.95 for set-up and support for wireless networks and $4.95 for an ongoing computer maintenance program. One-time repair and support services for personal technology devices range from a minimum of $49.95 for computer and software setup to $129.95 for computer virus removal.
Comcast, with 23 million subscribers nationwide, is offering the services in response to frequent requests from customers for help with an increasingly vast array of consumer digital products, said Mitch Bowling, senior vice president and general manager of new business for Comcast Cable, in an interview with The Columbian. In addition, an independent study concluded that over half of Internet users expect their Internet provider to offer such services, Bowling said.