EUGENE, Ore. (AP) — A Tuesday morning disruption in 911 service for central Lane County, Ore., left Eugene resident Rhonda Jennett scrambling to find help for her father, who was having trouble breathing.
Jennett says she tried calling 911 from several different phones and got the same result — a busy signal. A nurse in her father’s doctor’s office finally found another police and fire phone number and an ambulance was summoned to take Jennett’s father to a hospital. He was reported in stable condition later Tuesday in intensive care.
Central Lane 911 officials tell The Register-Guard the outage lasted at least 40 minutes, although a Qwest spokesman said service was restored in about 15 minutes. Qwest provides telephone service to the 911 center.
Qwest spokesman Keith Burden said late Tuesday afternoon the outage remains under investigation.