PORTLAND, Ore. (AP) — The Portland-area mass transit agency TriMet says it has disciplined a driver who berated a woman and her crying 2-year-old into getting off a bus.
The driver had been put on leave while the Sept. 29 incident was investigated.
Spokeswoman Mary Fetsch calls the incident a “rare occurrence that does not represent the customer service we expect.” She said Friday the driver received “appropriate discipline” but refused to say what it was or identify the woman, a driver since 2001.
TriMet General Manager Neil McFarlane says the “unfortunate incident” is “not representative of the overwhelming majority of our operators who do an excellent job every day.”
The mother who was ejected, Magdalena Rabadan, called her husband for a ride home. She says she could not stop her daughter from crying. Several other passengers followed her off the bus in support.