Clark County at Work: Advanced Diagnostic Services
Monday, April 9, 2012
Business name: Advanced Diagnostic Services Inc.
Owner: Darlene Haines.
Address: 9106 N.E. Highway 99, Suite F.
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What the business does: Advanced Diagnostic Services Inc. provides drug and alcohol screening for companies and personal collections nationwide. The company is a national consortium for Department of Transportation commercial drivers, Federal Motor Carrier’s Association and other DOT agencies. Advanced Diagnostic Services offers supervisor and human resources training classes for companies that promote drug- and alcohol-free policies. They also offer DNA testing and hair follicles and nail stat drug screening going back 90 days.
What steps are you taking to build your business as the economy recovers: The goal of the company is to provide above-average service for Clark County and out-of-area businesses. Darlene Haines believes customers will stay with her company because of her good business relationships and stellar customer service. She says the company adopted new environmental policies which help keep costs down, a benefit for both the company and the clients.
Greatest challenge: Although some of the people who use the diagnostic services company are struggling with personal addictions and may be difficult to deal with, others are getting routine tests, Haines and Jennifer Rossiello, office administrator, said. They said all clients need to be treated with integrity, respect and professionalism to ensure they understand the situation regarding the collection or services completed at the company.
What’s ahead: Updating the company’s website and the possibility of adding services and expanding to other locations.
What is your favorite part of your job: Rossiello said she likes being able to inform human resources staff and others in companies who are testing their employees about new substances on the market. She likes to help make sure their employees are safe in the workplace.
Year established in Clark County: 1998.
Office hours: 7:30 a.m. to 4 p.m. Monday through Friday.