(Zachary Kaufman/The Columbian)
Business name: Southwest Office Systems.
Owners: Steven and Judy Sheffield.
Address: 9616 N.E. 117th Ave.
What the business does: Sales and service of commercial office equipment, document imaging solutions, office furniture sales and ergonomic evaluations in the office workplace.
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Steps to build the business as the economy recovers: Steven and Judy Sheffield said they have expanded their scope of business from sales and leasing to include a short-term rental program allowing more customers to have a commercial-grade copier. They have also added a free printer service program for customers who purchase their laser printer cartridges from Southwest Office Systems.
Greatest challenge: The Sheffields said their greatest challenge is keeping Clark County residents shopping locally and not buying across the border. It is also a challenge, they said, to hire knowledgeable employees who are a good fit with the company. Steven Sheffield added that it's important to him to be able to retain his employees and not have to lay anyone off.
Favorite part of the job: Steven Sheffield is pleased when customers tell him they are happy with the equipment and furniture they have purchased, and when they believe they have received a good deal and are happy with the company's service performance.
What's ahead: The company is making significant capital improvements to its facility and is purchasing new technology that reduces printing costs for people with printers and copiers. It will also rebuild its website and continue to develop relationships with Southwest Washington's largest employers.
Year established in Clark County: 1994.
Hours: 8 a.m. to 5 p.m. Monday through Friday.