Business name: Richardson Eye and Contact Lens Clinic.
Owners: Todd Richardson and his son, Brett Richardson.
Address: 12116 S.E. Mill Plain Blvd., Suite 1
What the business does: The clinic provides primary eye care for all ages. Todd and Brett Richardson evaluate and/or treat many common eye problems including trauma, infections, pink eye, blurry vision and dry eye. They monitor and treat some sight-threatening eye conditions such as diabetes, macular degeneration, cataracts and glaucoma. The Richardsons also fit people with contact lenses and have a full gallery of frames.
Steps to building the business: The clinic is building its business in several ways. Brett Richardson, who completed residency training this spring at the Spokane Veterans Hospital, recently joined his dad’s practice. He received specialty training with fitting of contact lenses for those with corneal diseases. The clinic will now be able to offer those specialty services. The clinic recently acquired new equipment to monitor and treat glaucoma, macular degeneration and many other potentially sight-threatening diseases. It has added Saturday and evening appointments and developed a new website.
Greatest challenge: Because the health industry is continually changing and evolving, one of the greatest challenges is to meet all of the regulations and restrictions without compromising patient care, the Richardsons said. As independent optometric physicians, the Richardsons said they pride themselves on being able to make informed decisions and offer the best possible care and office experience for their patients.
Favorite part of the job: Todd Richardson said he loves to educate his patients about their eye health. He said when his patients are more informed, they take a more active role in their eye care. Brett Ricardson’s favorite part of the job is to provide a service for others that really need it. He said he sees many new people every day who trust him to take care of their eye needs.
What’s ahead: Both owners are excited about the expansion stage of their business. Within the next year, they plan to completely redesign their office, upgrade the interior design and transition into electronic health records. They said converting from paper to electronic records will greatly increase efficiency in the office. Although patients will not notice much difference in their overall experience, it will allow the doctors to focus more on patients.
Business philosophy: Both doctors said they are more concerned with caring for the patient and their needs than anything else. When they do what is best for the patients, everything else falls into its proper place.
Year established in Clark County: Todd Richardson started the clinic in 1979.
Hours: 8 a.m. to 5 p.m. Monday, Thursday and Friday; 9 a.m. to 5 p.m. Tuesday and Wednesday; and evenings and Saturdays by appointment.
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