"If you would like to leave a message ..." tough luck

Clark County working to restore voice mail for 1,200 phones

By Stephanie Rice, Columbian Vancouver city government reporter

Published:

Updated: September 20, 2012, 7:23 PM

 

Clark County has technicians working day and night trying to restore voice mail for approximately 1,200 county government phone lines.

The system failure occurred earlier this week, said Mike Westerman of the county’s general services department.

“The system was putting out too much power and it took down major computer boards,” Westerman said in a news release issued Thursday. “We have a team working to determine why it happened so they can prescribe and implement a solution.”

Westerman said it’s not clear when the system will be back in service. Technicians have to repair connections between an older phone system and a voice mail system that had been scheduled for replacement later this year.

“We are treating this as an urgent matter and understand that many callers may face confusion and frustration in attempts to contact individual employees who are away from their desks,” he said. “We are sorry for the inconvenience.”

Phones have been forwarded to other lines, when possible, so callers can leave messages.

People may also want to try email. The county’s email style is first name.last name@clark.wa.gov. For example, Commissioner Tom Mielke can be reached at tom.mielke@clark.wa.gov.

General information can also be found on the county's website.

Stephanie Rice: 360-735-4508 or stephanie.rice@columbian.com.