Letter: Retail workers' wishes ring hollow

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I connected with Cami Joner's Sept. 23 Business page column, "Retailers, show us shoppers you care," regarding the overuse of the remark, "Have a nice day." I also abhor the all too frequent use of the phrase, "No problem."

In spite of being a charter member of the geezer generation, I try very hard to thank employees for any service that is even slightly above today's dismal norm. When I get the "no problem" reply, my gut reaction is to say, "You're (expletive) right it's no problem. My shopping here helps provide you a job."

Just acknowledge the fact that I did express appreciation for your help, look me in the eye, smile, and say, "You're welcome."

Bob Voller

Vancouver