WASHINGTON — It was a year of controversy, missteps and interesting debates in the tech world. Here are some of the biggest tech controversies that tech companies faced in 2014 — and what we can learn from them.
Uber
Car-sharing service Uber got caught up in a controversy of its own making when BuzzFeed reported that a company executive remarked that Uber could use information it collected to conduct opposition research on pesky journalists who annoy them — in other words, that the service could tap into the vast amount of trip data that it collects from the service and use it against its customers.
The uproar that ensued stirred up more questions about Uber practices, including the re-airing of a story that Uber employees even displayed user location information at a party. In fact, many employees apparently had access to this “God View,” the internal name for the real-time view of who was taking rides, and when and where. After a round of apologies and some time, the story died down, but the PR disaster was one that seriously bruised Uber’s reputation.
Lesson learned: For consumers, the lesson here is to be a bit more wary about who you trust; or at least not to be surprised when a company uses the data you give it. For Uber, the lesson should be that there is an upper limit to the level of cockiness that people will tolerate — even if they really like your product. Or, to paraphrase my colleague Brian Fung, that there is a difference between being disruptive and being a jerk.