HOUSTON — Federal inspectors say staff at Houston-area Veterans Affairs facilities improperly manipulated wait times for Texas veterans wishing to make a medical appointment.
A report released Monday by the Department of Veterans Affairs’ Office of Inspector General says more than 200 appointments were incorrectly recorded for the year that ended in June 2015.
The report says two former scheduling supervisors and a current director of two VA clinics instructed staff to incorrectly record cancellations as being canceled by the patient.
Veterans in many instances then encountered average wait times of nearly three months when the appointments were rescheduled.
