Because I am quick to complain about poor service, I want to be equally quick to acknowledge fine service.
My time-consuming experiences with national call centers, their electronic menus and lexicon of “tickets,” “escalations” and “resolutions,” have resulted in deep frustration. In contrast, when I recently needed information from The Columbian, Clark Public Utilities and Waste Management, in each case the customer representative was knowledgeable about policy and delivered the information I requested immediately. As a bonus, each had a smile in her and his voice.
Thank you, reps, for restoring my faith that integrity and care about the customer is still alive here.
