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Bedbug claim spurs response from Centralia resort

By Kale Williams, The Oregonian
Published: June 4, 2017, 9:21pm

The Great Wolf Lodge, a resort with an indoor water park in Centralia, responded last week after a guest claimed her daughter had been bitten “hundreds” of times by bedbugs while staying at the hotel.

For some reason, the Facebook post that spurred the response, featuring pictures of the damage wrought by the bugs, was shared nearly 20,000 times.

Maranda Kuehn, of Fort Stevens, wrote that her daughter Sydney went to the resort in early May and was “was BITTEN OVER 100x’s by bed bugs.”

“It took her over a week before sleeping in a bed again, she was in so much pain she missed school, was embarrassed because of the bites (FROM HEAD TO TOE), she was given steroids after the 2nd trip to the doctor,” Kuehn continued.

Kuehn went on to say it took more than 10 calls and emails before the lodge got back to her.

“We take claims of this nature extremely seriously and immediately initiated our protocol when the concern was brought to our attention,” General Manager Diana Harrison, wrote on the lodge’s Facebook page.

Harrison said, on top of the third party inspectors, the hotel had hired a canine detection company that did a room-by-room search of the lodge to try to alleviate any guest concerns.

“If you are planning to visit Great Wolf Lodge in Grand Mound, and have any concerns, myself, or a member of our management team would be happy to accompany you to your room and conduct an inspection of your room,” Harrison wrote.

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