Comcast has expanded and upgraded its retail presence in Clark County with the opening at Vancouver Plaza of a new, larger store.
The Xfinity Store, which opened Monday, is the company’s first full rollout in the Portland-Vancouver region of a concept that is heavily focused on what its local sales manager calls “a great customer experience.” The brightly lit, spacious customer service area includes a 55-inch TV screen where customers can test Comcast products and services, kiosks where they can meet with Comcast representatives, and self-service bill-paying machines.
Later this year, the Vancouver store and other Comcast stores will sell products and services frequently used by Comcast customers that are not now available in company stores.
Comcast’s showroom and back-office space occupy nearly 5,000 square feet at 7809 N.E. Vancouver Plaza Drive, Suite 135. The company’s development of “experience stores” such as the Vancouver store are part of its current focus on enhancing customer service, said Mike Williams, Comcast’s senior director of sales for a region stretching from Longview to Eugene, Ore. Of the 13 retail stores within that region, Williams said, the company has a goal of opening five to six “experience stores” by this fall.
