• Arbitration clauses. The CFPB was charged by Congress to study the use of mandatory arbitration clauses in consumer financial markets. And in May, the CFPB announced it was proposing rules that would prohibit these clauses.
We as consumers are constantly signing away our rights to sue as a class, thanks to clauses buried in service or product agreements requiring arbitration to settle disputes.
Tort reformists hate that CFPB is going after arbitration. Plaintiff lawyers will end up the winners, they contend, and consumers will have to pay more for credit products.
I’m not a big fan of class-action lawsuits, because individual consumers rarely get substantial compensation when they win. The judgments always sound impressive, but when you subtract attorney fees and divide the awards among hundreds of thousands — if not millions — of consumers, the payoff for individuals is pitiful. But the lawsuits do have the effect of stopping or curtailing bad and unethical business practices.
• Payday and auto title loans. In June, the agency proposed rules to rein in the small-dollar amount loans made to folks who often can’t pay as promised with their next paycheck. The proposed rules would also include auto title loans, which involve people putting up their paid-off vehicles as collateral for a small loan.
When people can’t pay off these loans, they often end up borrowing again, creating a cycle of payday loan dependency. A report by the CFPB found that about one in five borrowers who took out an auto title loan had their vehicle seized after failing to pay off the debt. Eighty percent of the time, people using vehicle title loans signed up for another title loan the same day their previous loan was repaid.
With these types of loans, lenders don’t look at ability to pay. Borrowers just need to have a job or clear title to the automobile. Under the proposed rulemaking, lenders would have to determine if a consumer could afford the loan.
• Debt collection. The agency is considering rules to make sure debt collectors are collecting the right debts from the right people.
Often when companies buy debt, there are few details in the consumer’s file. The new rules could require debt collection companies to verify that a debt is owed before contacting consumers.
Collectors couldn’t oppressively hound people. They would be limited to six attempts at reaching a debtor per week. They’d also have to make clear if the debt they are trying to collect is too old for the borrower to be taken to court.
The proposed rules will burden the industry, critics say. Legitimate collection efforts will be harder, they contend, resulting in less available credit and higher costs for that borrowed money.
Access to credit is an important economic driver in our economy. But that availability has become an albatross for a lot of people.
The proposed rules could very well result in limiting consumer choices. And, in many cases, that is exactly what should happen. Some people need protection from bad financial practices, and frankly, their own bad decisions.