WASHINGTON — Is your iPhone 6S randomly shutting down? Apple may owe you a battery.
The company said this week in a post on its website that some iPhone 6S owners are eligible for a free battery replacement because their phones unexpectedly cut their power even when they have enough charge. Apple did not offer many details on why the phones are shutting down, except to say that the problem is “not a safety issue” and that it affects a “very small number” of phones.
A look at Apple’s support forums suggests that people have been reporting similar problems since at least 2015; users said their phones shut off and could not be restarted until they were plugged in again.
If you have already had your battery replaced because of this problem, you can contact Apple’s support team and ask for a refund.
