LOS ANGELES — Delta Air Lines is offering refunds and compensation to a California family that said they were forced off a plane and threatened with jail after refusing to give up one of their seats on a flight.
A video of the April 23 incident was uploaded to YouTube on Wednesday and added to the list of recent encounters on airlines that have gone viral, including the dragging of a bloodied passenger off a United Express plane.
Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV that they were returning from Hawaii with their two toddlers. They wanted to put one of the children in a seat they had bought for their 18-year-old son, who instead flew home on an earlier flight.
Delta says on its website that tickets cannot be transferred and name changes are not allowed. Federal regulations do not bar changing the name on a ticket as long as the new passenger’s name can be run through a database before the flight, according to a Transportation Security Administration spokesman.