Regarding the child abuse hotline: They need to have one or two receptionists depending on how busy they are, and he or she would take down the caller’s information, details of their concern, address and phone number. Then it would be passed along to the person who handles that area. No waiting more than 10 minutes, 20 max, to get all details in writing. Make a copy and send to the person who looks into these calls.
The hotline should handle things like a business. A business could never operate under the present conditions. If it was a dire emergency, the receptionist could call the police.
