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Santa experience this year is mix of laps, distancing

By Associated Press
Published: November 28, 2021, 4:55pm
3 Photos
Santa Claus, portrayed by Sid Fletcher, sits behind a glass barrier as he listens to Kendra Alexander of St. James, Minn., during her Nov. 15 visit to The Santa Experience at the Mall of America in Bloomington, Minn. A microphone in the greens picks up conversation.
Santa Claus, portrayed by Sid Fletcher, sits behind a glass barrier as he listens to Kendra Alexander of St. James, Minn., during her Nov. 15 visit to The Santa Experience at the Mall of America in Bloomington, Minn. A microphone in the greens picks up conversation. (jim mone/Associated Press) Photo Gallery

NEW YORK — Santa Claus is back this year, but he pleads caution as he continues to tiptoe through the pandemic.

“Be smart. Be caring. If you have the tiniest tickle in your throat, the tiniest feeling, worry about yourself and worry about everybody else, and know Santa will always be there next year,” said 57-year-old Kevin Chesney, who’s been donning the big red suit since he was a kid.

Amid a downturn in Jolly Old Elves — about 15 percent fewer in one large database — Chesney is busier than ever from his North Pole in Moorestown, N.J. The photo studio where he works quickly sold out its 4,500 appointments to sit with him and the seven other Santas in the studio’s stable.

They’re among the brave in Santa’s ranks with full-contact visits, lap sitting included, though Chesney wears a mask until just before the photos are taken.

Other Santas might not be wearing masks or plastic face shields, or hanging out in protective snow globes like many did last year, but it seems 50-50 this season that they’re not quite ready for hugs, whispers in their ears for secret wishes, and kids smiling or sobbing on their knees.

Some Santas will remain behind barriers that popped up last year for safety. At Minnesota’s Mall of America, the big man will be housed in a log cabin behind a window with guests seated on benches in front of him. At 169 locations for the outdoor retailers Bass Pro Shops and Cabela’s, benches will also be used, with plastic partitions deployed at some stores for Santa’s photo ops.

Other retailers and Santa hosts are offering the option of no or full contact, even when mandates to distance aren’t in place. And many require or encourage reservations online to cut down on the number of people waiting.

More than 10 million U.S. households visited Santa in a mall or store in 2019, according to GlobalData Retail’s managing director, Neil Saunders. Nearly 73 percent of them also spent money at nearby restaurants or stores, he said.

Last year, the company’s research found that 6.1 million households visited Santa, with fewer retailers and malls offering the holiday star in person. Of those visitors, 62 percent ate or shopped nearby.

Saunders said projections this year have about 8.9 million households expected to visit Santa in person, with virtual visits still a big option.

“Lingering concerns about the virus and ongoing restrictions in some states and localities continue to act as a brake on visiting Santa in person,” he said.

Chris Landtroop, a spokeswoman for Santa vendor Cherry Hill Programs, is optimistic. The new rollout of vaccinations for children 5 to 11 will certainly help.

“Santa is so back, and we are super excited about that. Last year was incredibly tough,” Landtroop said.

The company has been sourcing Santas all year for the 800 malls, big-box stores and other locations it serves, with options for no-contact visits, too. Cherry Hill requires its Santas and other employees to be vaccinated and those with exemptions to be tested regularly.

“At the end of the day, we want guests to feel comfortable,” Landtroop said.

Luther Landon has been providing the Santa Experience at Mall of America in Bloomington, Minn., for nearly two decades. Last year, he hit on the log cabin idea but was shut down after a day due to the pandemic. He pivoted to virtual Santa and this year will offer both.

“We think that it would be very irresponsible of us to just ignore it and pretend like everything’s back to normal,” he said of the pandemic. “We’ve hidden some microphones so Santa can hear just fine. I know from our Santa community and knowing so many other Santas that the majority of them are reluctant, highly reluctant, to go back to the way it was before the pandemic.

“But we also have some who are just like, ‘You know what? I don’t care.’”

At Macy’s stores, Santa will be making his list and checking it twice from behind a desk, with guests seated on the other side.

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