Virginia Mason Franciscan Health’s parent company confirmed Thursday a ransomware attack caused hospital-wide outages that have led to disruptions for patients and providers for more than a week.
MyChart, a patient portal for patients to track appointments, test results and other electronic health records, remains down and patients reported Thursday that their appointments continue to be disrupted. Neither CommonSpirit Health, the company affiliated with 10 VMFH hospitals throughout the Puget Sound region, nor VMFH have provided an estimated restoration date.
CommonSpirit Health, which has 140 hospitals in 21 states, said in a statement that it had notified law enforcement about the ransomware attack. It added that it took steps to protect its electronic systems, contain the incident and ensure continuity of care.
“Patients continue to receive the highest quality of care, and we are providing relevant updates on the ongoing situation to our patients, employees and caregivers,” CommonSpirit Health said in a statement. “Patient care remains our utmost priority and we apologize for any inconvenience this matter has created.”