You get the impression after attempting to wade through the maze that is Xfinity’s automated phone system that the last thing they want is for you to talk to a human being. The recorded menu of options isn’t responsive. What should have been a 10-minute adjustment in billing info turned into a white-knuckle three-hour ordeal. One size fits all. Not!
Opinion
The following is presented as part of The Columbian’s Opinion content, which offers a point of view in order to provoke thought and debate of civic issues. Opinions represent the viewpoint of the author. Unsigned editorials represent the consensus opinion of The Columbian’s editorial board, which operates independently of the news department.
Letter: Adjustment turns into ordeal
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