For instance, when reporting a score, tell us the winning team first.
We get a lot of calls that go like this.
Caller: “Hi, I’m calling to report the basketball game between Eastern High School and Central High School.” (I’ve altered school names to protect the …. er … innocent.)
Columbian: “Great. What was the final?”
Caller: “Central 45 … “
Then we type “Central 45,”
Caller: “Eastern …..”
We continue to type “Central 45, Eastern”
Caller: “82.”
Backspace, backspace, backspace.
Then we type “Eastern 82, Central 45.”
It gets really frustrating when the winning team is something like Marysville-Pilchuck or Auburn Mountainview. That’s a lot of backspacing.
But at least that’s better than when the caller assumes we know which game they are calling in without them telling us.
This is a transcript of an actual call I took about 15 years ago.
Caller: “Hello, I’d like to call in a basketball score.”
Me: “OK, what was the score?”
Caller: “45-38.”
Me: “Uh, OK, who won?”
Caller: “We did.”
Me: “Uh, OK, who are you?”
Caller: “Suzy!”
Me: “Suzy, can you hold on for a minute.”
Put the phone on hold.
Pound head on desk.
Another wish I would have is when teams fill out the names in the scorebook that the make sure to put in first and last names. And if that’s not possible, at least the last names.