So I’m in Clark Public Utilities paying my electric bill last week. I mention to the lady helping me that I was having a problem with a contractor who was supposed to do some repairs on my heating system ductwork. I said that it was not a big deal, I just wanted to resolve the problem.
I told her that I had been working with Bill Hibbs in the utility’s energy services department, and left it at that. The next night, a Saturday, my phone rings at 8:55 p.m. It’s Bill Hibbs, calling me from Hawaii, where he is on vacation. He had checked his email, saw I had been in, and wanted to know how he could help me. I could not believe he went that far out of his way to see that I was taken care of. Outstanding.
With so much negative talk about bureaucratic agencies, it is nice to see some positive PR. Good on Hibbs and Clark Public Utilities.
Larry Lewton
La Center
