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News / Opinion / Letters to the Editor

Letter: Ask about cost of care

By Shawna Lamb, Vancouver
Published: May 26, 2018, 6:00am

Please note: At urgent care, it is now wise to ask about your provider’s credentials.

I recently went to urgent care, paid the $20 co-payment and saw a doctor. Unfortunately, for I generally receive good care from this local, well-known clinic, I received poor care. Thankfully, I work with surgeons who treated me properly within 24 hours.

Later, I received a bill. Upon inquiry, I was told that the provider I saw is a specialist, so I owe that amount instead of the urgent care co-pay. I did not need a specialist, was not informed of this change of billing procedure, and would have been happy to see a physician’s assistant.

On one hand, $15 is a trip to Starbucks. On the other, according to my current grocery ad, $15 is enough to feed a family of four a healthy meal. I hope the family in the waiting room was not also bilked.

My insurance company calls this fraud.

Thus: upon your next visit to urgent care, ask about the actual cost. I sure will from now on.

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