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Local utilities agency earns top marks in study

Published: July 14, 2010, 12:00am

Clark Public Utilities received the highest customer satisfaction score among the 121 utilities agencies ranked in nationwide a study, according to results announced today by J.D. Power and Associates.

It was also the third straight year the local utility district graded tops among midsize electricity providers in the western United States.

Clark Public Utilities provides electric service to more than 183,000 customers throughout Clark County, and water service to 30,000 area homes and businesses.

The study used 85,272 online responses to compare utilities agencies that serve a combined 93 million households.

“We want to thank our customer owners for their longtime support,” Nancy Barnes, president of the utility’s board of commissioners, said in a press release. “Recognition from J.D. Power and Associates is special because it reflects the overall level of customer satisfaction.

“Our employees do an exceptional job providing outstanding service at the lowest possible cost,” Barnes said. “That’s been the utility’s goal for more than 70 years.”

Midsize utilities agencies serve between 125,000 and 499,999 customers. The west region includes Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, South Dakota, Texas, Utah, Wyoming and Washington.