Customer service is dead. It is distressing when a customer has an issue with service and is blown off by management and owner. Is this a trend or just a one-time incident from an independent business?
My husband and I visited a local business recently. I was not happy with the service and thought some of their practices were discriminatory. I was mocked by the manager. I left my number for the general manager to call. No call on Saturday, Sunday or Monday. I left a message with the general manager on Monday. No call on Monday, Tuesday or Wednesday. I decided to call the owner; no return call.
A week should be enough time to return a phone call. This poor customer service response has made me think about a workshop I attended sponsored by the Clark County Neighborhood and Business Associations. It was Bob Farrell’s “Give Them the Pickle.” He said a customer may not be always right, but they are still the customer and need to be treated with respect. This local business sure needed this training from Farrell, the king of customer service.
Leslie Morrison
Vancouver
