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Utility ranked tops in West in customer satisfaction

The Columbian
Published: July 14, 2011, 12:00am

Clark Public Utilities has received the highest customer satisfaction ranking for residential electric service among midsize electricity providers in the western United States. It’s the fourth consecutive year the utility has received the recognition from J.D. Power and Associates.

J.D. Power measures customer satisfaction with electric utilities by examining several factors: power quality and reliability; price; billing and payment; corporate citizenship; and communications and customer service.