Portland – NW Natural received the highest overall score among large utilities in the West and the second highest score in the nation in the 2016 J.D. Power Gas Utility Residential Customer Satisfaction Study, the company announced Wednesday.
The study measured residential customer satisfaction with natural gas utilities on safety and reliability; billing and payment; price; corporate citizenship; communications, and customer service. The company reported that it scored the highest in the nation in the safety and reliability category.
“We are very grateful to our customers who have given us such high marks for the past decade, and we don’t take it for granted,” said David H. Anderson, NW Natural president and CEO.
NW Natural is headquartered in Portland and provides natural gas service to about 718,000 residential, commercial and industrial customers in Oregon and Southwest Washington.
