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June 30, 2022

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Energy Adviser: Website an easy way to track energy use

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Comparing energy bills over time, whether it’s from this month to last month or the same month of the previous year, is an excellent way to track household expenses and monitor consumption, but to do that requires having several months’ to a year’s worth of statements on hand.

Fortunately, there’s a simpler, more convenient way to track household energy consumption and manage your utility account. Clark Public Utilities MyAccount puts your billing history just a few clicks away.

MyAccount is a customer service portal that’s easy to use and easy to understand. It enables users to sign up for utility text and email notifications and manage their accounts with confidence. MyAccount is secure, convenient and designed to work on computers, smartphones or tablets.

MyAccount is made to be easy and accessible for everyone. Plus, if you ever get stuck — whether it’s at signup or while using it — a Clark Public Utilities customer service representative is always available to walk you through and find the solutions you need.

MyAccount is designed to give you complete control over your energy. MyAccount enables customers to have bills emailed to them and even pay utility bills online right away, schedule individual payments or have them paid automatically — no more writing checks and hunting for stamps or payment drop-offs.

MyAccount can send text or email notifications to alert customers to when a new bill has been generated. It can also send payment reminders, processed payment notifications and updates on outages and restorations.

With MyAccount customers never miss out on important news or information from Clark Public Utilities, with quick access to a digital version of Currents, the utility’s customer newsletter.

Sometimes budgeting can be difficult because energy bills fluctuate from one month to the next. MyAccount helps make energy budgeting more predictable by offering customers the opportunity to sign up for EqualPay. With EqualPay the utility estimates your annual bill based on your past energy use, and divides that amount into equal monthly payments. You’ll never pay for more than you use.

Speaking of consumption, customers can take control of their home energy use through MyAccount. They can monitor their home’s long-term energy use month-to-month and year-to-year to better understand how household and lifestyle changes and even weather patterns have affected their usage.

MyAccount also offers tools to help households lower their utility bills. The home energy calculators in MyAccount can help you understand how much energy your household is consuming and offer suggestions to reduce energy use and lower expenses.

The system asks a few basic questions about the home then combines that information with usage information from the utility to create a profile of your account. In just a few minutes, MyAccount produces a detailed analysis of the household’s energy usage and offers several suggestions to reduce their utility bills it without sacrificing comfort or convenience. You may be surprised by how much you could save.

Moving is a pain, but updating your address or other personal account information is simple with MyAccount. After logging in, you can change your street address, add a new person to your account, update contact information and grant or restrict account access to another person at any time.

To start your MyAccount registration simply visit clarkpublicutilities.com.

As always, customers in need of assistance or questions regarding their accounts or using MyAccount can contact customer service at 360-992-3000 or mailbox@clarkpud.com.


Energy Adviser is written by Clark Public Utilities. Send questions to ecod@clarkpud.com or to Energy Adviser, c/o Clark Public Utilities, P.O. Box 8900, Vancouver, WA 98668.

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