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Saturday, March 2, 2024
March 2, 2024

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Clark Public Utilities earns J.D. Power award

Utility ranks 1st in residential customer satisfaction in West

By , Columbian staff writer

J.D. Power recognized Clark Public Utilities this year as the highest-ranking utility in the Western U.S. for residential customer satisfaction among midsize electricity providers.

It’s the 15th consecutive year the utility has won the award.

“Our employees worked hard to help customers through the many challenges and unexpected circumstances of the last year, and it’s gratifying to see them receive this recognition,” Lena Wittler, chief executive and general manager at the utility, said in a statement.

J.D. Power looked at six factors when coming up with its rankings: power quality and reliability, price, billing and payment, corporate citizenship, communications, and customer care.

Clark Public Utilities scored 786 overall on the survey and scored the highest in all six categories.

“It is a tremendous honor to be named No. 1 among such an esteemed group of regional utilities,” Nancy Barnes, president of the utility’s board of commissioners, said in the statement. “But to do so for 15 consecutive years reflects this organization’s culture of excellence and exceeding our customers’ expectations of service, reliability, affordability and good stewardship.”

Midsize utilities serve 100,000 to 499,999 residential customers. J.D. Power’s western region includes Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, North Dakota, Oregon, South Dakota, Texas, Washington, Wyoming, Nevada and Utah.

The survey was conducted online, with 102,000 residential electric utility customers responding to it. It compared 145 electric utilities.