Fort Worth-based American Airlines has reached an agreement with its passenger service agents, leaving only flight attendants as the carrier’s remaining employee group bargaining for a contract.
American’s passenger service agents – a workforce of nearly 15,000 represented by CWA-IBT Passenger Service Employee Association – work in airport customer service, premium guest services and reservations. More details about the contract will be released soon to members, according to the union. The union’s membership will need to vote to ratify.
“We could not have reached this agreement without the support of our local union leaders, mobilization team members and every member who supported the organizing and mobilization efforts over the past several months,” said a statement from the union’s bargaining committee. “Your participation in mobilization activities made a huge difference at the bargaining table and demonstrated the power of our unity.”
In a late November bargaining update, the union said the most important issues on the table were wages and protections.