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Tuesday, December 5, 2023
Dec. 5, 2023

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Energy Adviser: MyAccount easy way to stay connected


Staying up to date on power outages and important information about your utility account is easy with notifications from Clark Public Utilities.

Customers can personalize the specific notifications they want and whether they’re delivered as email, texts or both.

When you activate outage notifications, you’ll receive an alert when outages happen in your neighborhood and when service is restored.

Notifications can help you manage your account with new confidence. You can choose to be reminded to make a payment, or to be notified when a new bill is generated on your utility account or a payment has been processed. Also, if you’ve set up a payment arrangement with the Customer Service Department, you can sign up for a notification when it’s due.

Setting up notifications is easy. Just log into MyAccount and select “notifications” from the column on the left.

If you haven’t used MyAccount yet, now’s the perfect time to get started. MyAccount is secure, easy to use and designed to work on computers, smartphones or tablets.

MyAccount is the Clark Public Utilities customer service portal available at ClarkPublicUtilities.com. It is the resource for users to personalize their utility notifications and manage their accounts with confidence. Plus, if things get a little confusing along the way — whether it’s at sign-up or navigating the portal — a Clark Public Utilities customer service representative is always available to help.

MyAccount users never miss important news or information from Clark Public Utilities, and always have quick access to a digital version of Currents, the utility’s monthly customer newsletter.

MyAccount makes managing utility accounts about as easy as can be. Customers can go paperless and receive a digital bill in their inbox instead of their mailbox. When the balance is due, MyAccount users can pay it off before most people can find a checkbook. The amount due can be paid right away or scheduled for any day up to the due date.

Customers who want to make paying their utility bill as convenient as possible and have the peace of mind that the bill will be paid on time every time can sign up for automatic payments. AutoPay pays the bills automatically from the account of your choice — no more writing checks and hunting for stamps or payment drop-offs.

Budgeting can be difficult because energy bills fluctuate from one month to the next. MyAccount can take the guesswork out of budgeting with EqualPay. With EqualPay, the utility estimates the customer’s annual bill based on past energy use and divides that amount into equal monthly payments. You’ll never pay for more than you use.

Sign up for both Equal Pay and AutoPay and choose the day of the month when the payment drafts.

MyAccount users can monitor their home’s long-term energy use month to month and year to year, which can help explain how household and lifestyle changes and even weather patterns influence consumption.

MyAccount also offers personalized tools to help households lower utility bills. The home energy calculators in MyAccount use your account information and basic details about the home to show a home’s energy consumption and offer suggestions to reduce energy use and lower expenses.

Customers considering home solar can even see how long it may take them to break even on the cost of installing a home solar array.

Energy Adviser is written by Clark Public Utilities. Send questions to ecod@clarkpud.com or to Energy Adviser, c/o Clark Public Utilities, P.O. Box 8900, Vancouver, WA 98668.

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