Vancouver utility customers who have fallen behind on their water or sewer bills are urged to reach out for help with payment plans or assistance now, before a statewide moratorium on disconnections for overdue bills ends Thursday.
Utility customers who are behind on their bills can avoid disconnection and keep water on by working with customer service representatives to set up individualized payment arrangements and get back on track. Customers may also be eligible for help through the Vancouver Utility’s Help to Others assistance program. Criteria for that program has been temporarily expanded in response to the COVID-19 pandemic.
For help, contact city of Vancouver Utility Services by calling 360-487-7999 or emailing UtilitiesCS@cityofvancouver.us.
Although Washington’s temporary ban on evictions for unpaid rent has recently been extended, the state’s moratorium on utility shutoffs has not been extended. Across the state, normal utility business practices are set to resume on Friday.