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News / Business / Clark County Business

System problems continue at Rebound Orthopedics & Neurosurgery

Patient says inability to reach practice delays disability pay

By Chrissy Booker, Columbian staff writer
Published: February 20, 2024, 6:13pm

It’s been weeks since Rebound Orthopedics & Neurosurgery’s external computer systems went down, and the company has yet to confirm whether a cyberattack is to blame. Meanwhile, one patient told The Columbian she’s been unable to reach the company, which has delayed her short-term disability checks.

As of Tuesday afternoon, patient and scheduling portals were still unavailable.

The company first announced that systems were down Feb. 5 via its website. The Columbian reached out to the company Tuesday for an update but reached an automated message the first two times. On the third call, a representative from Rebound hung up.

As of Tuesday, Rebound’s website stated, “Our investigation into the disruption to certain computer systems remains ongoing, though we have made significant progress in restoring operations since Monday (Feb. 5). We assure you that the privacy and security of our patients’ information is of utmost importance to us, and determining whether there was any impact to patient data is a top priority. Please rest assured that we are taking all necessary steps to identify the scope of the disruption and will notify any patients whose information may be impacted by this event.”

The Rebound patient, who did not want to be named due to health privacy reasons, said Tuesday she has been unable to reach the company for weeks. The patient said she has been trying to get Rebound to send updated medical records to her short-term disability company since Jan. 20. The short-term disability company needs the medical records so she can continue receiving a paycheck while she recovers from a surgery performed by a Rebound surgeon.

“As a patient, it’s frustrating, and I haven’t been able to pay my bills without the medical records,” the woman said.

In October 2018, Rebound Orthopedics & Neurosurgery announced it experienced a data breach five months earlier that may have revealed personal health information. About 2,800 patients were potentially affected by the breach. Rebound at that time said the delay in alerting patients was due to the amount of work computer forensic contractors needed to assess the extent of the breach.

Rebound Orthopedics & Neurosurgery has 11 locations across Southwest Washington and Portland and has served patients in the region for the past 40 years.

Each clinic specializes in different services, including orthopedics, neurosurgery, physical therapy and hand therapy. The company also serves as team physicians for the Portland Trail Blazers and the Portland Winterhawks.

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This story was made possible by Community Funded Journalism, a project from The Columbian and the Local Media Foundation. Top donors include the Ed and Dollie Lynch Fund, Patricia, David and Jacob Nierenberg, Connie and Lee Kearney, Steve and Jan Oliva, The Cowlitz Tribal Foundation and the Mason E. Nolan Charitable Fund. The Columbian controls all content. For more information, visit columbian.com/cfj.