Clark County at Work: Appliance Clinic
Sunday, July 15, 2012
DO YOU HAVE A SUGGESTION?
Each week, The Columbian offers a brief snapshot of an interesting Clark County business. Send ideas to Mary Ricks: firstname.lastname@example.org; fax 360-735-4598; phone 360-735-4550.
Business name: Appliance Clinic.
Owners: Steve and Sheri Acheson.
Address: 3315 N.E. 78th St.
What the business does: The family business, sells major appliances and provides an in-home repair service on appliances such as stoves, refrigerators, washers and dryers. It also sells parts and offers advice for do-it-yourselfers. The company employs factory-trained technicians with an average of 30 years of experience.
Steps are you taking to build your business: The Achesons said they have been working to establish an online presence.
Greatest challenge: Sherry Acheson said communicating to her customers that her store offers competitive pricing to compete with the big-box stores is her greatest challenge. The Achesons belong to the Brand Source buying group, which combines the purchases of all member stores to give them greater buying power.
What is your favorite part of the job: Being able to take care of all of our customers' needs, they said. Along with in-home repair service and installation, the Appliance Clinic offers financing and service contracts.
What's ahead: The Achesons been given the OK to expand their territory into the Portland market.
Year established in Clark County: 1955.
Telephone: 360-574-2121 or 503-542-0047.
Hours: 8 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday.